Standard postage is FreeStandard postage is Royal Mail second class. (usually 2-4 days in the UK).
If you require express postage, please select a different option on checkout.
Choose option at checkout for special delivery.
Returns and Exchanges
RETURNING OR EXCHANGING ITEMS YOU ARE NOT HAPPY WITH
We like to make the returning of goods as pain free and easy as possible.
HOW LONG IT TAKES
HOW MUCH IT COSTS
Delivery within 6 days after the product has been dispatched.
This service is Free of Charge.
TRACKED EXPRESS DELIVERY
We Offer 1-2 Day DHL Delivery.
Delivery on the next available Saturday after the product has been dispatched.
Delivery times for international deliveries vary by zone and are estimated from dispatch. Price is based on weight and is agreed on a case by case scenario. Please concact us by e-mail with your requirement.
The delivery cost is calculated based on the destination, size and the weight of the product. The cost is calculated based on the order and we contact you to confirm price.
All Blackshaw’s Products are gift wrapped making them ideal gifts for anyone.
All products will be sent out by Standard second class Royal Mail ( Usually taking 2-4 Days in the UK)
For those wanting an express service we can offer DHL next day delivery on any order received before 12 the previous day . There is an additional charge of £5.99 for this service. With current Covid restrictions this can take up to two days.
Anyone wanting Saturday specific delivery will need to pay £8.95 for this service.
We would be happy to take international order but delivery times and charges vary by zone . Price is based on weight and is agreed on a case by case scenario. Please contact us by e-mail with your requirement and we will quote to you time scales and costs. firstname.lastname@example.org
Any goods purchased may be returned for a refund or exchange within 28 days of receiving them if you are not happy with your purchase.
Sale items purchased online may be returned for a refund or exchange within 14 days of receiving them.
Please send the item(s) back to us after completing the attached Returns Label and we will endeavour to process your return as soon as possible. Goods must come back to us unused and be in a fully re-saleable condition. We recommend that items are sent back to us by recorded Royal Mail delivery to ensure a safe refund. Please make sure you keep your proof of purchase if for any reason there are problems getting it back to us .
If an item is faulty or you need help, please contact our customer services team on email@example.com or call on 07842 955 292
Contact us should your item not turn up. firstname.lastname@example.org
State Reason for Return:
A – Not as expected/do not like it.
B – Not like picture.
C – Faulty (please detail fault).
D – Changed mind.
E – Damaged upon receipt.
F – Incorrect item received.
Please complete the form below Return within 28 days.
Goods must be returned packed and in the same condition they were received.
Return goods with the printable version of the form below.